Accenture Recruitment Hiring Any Graduates Freshers for Banking Operations Associate Service

Accenture Recruitment Hiring Any Graduates Freshers for Application Tech Support. Exciting Job opportunity for freshers looking to start their career in one of the IT services. Accenture is looking for freshers to join their team in Bangalore as an Associate. Accenture is a global professional services company specializing in information technology services and management consulting.

Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document client interactions, issues, and resolutions in the ITSM tool. Collaborate with team members to improve service delivery and enhance overall client experience. Proficiency in Service Desk Management. Solid understanding of incident management processes. Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems. Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting. Understanding of Service Level Agreements (SLAs) and ticket lifecycle.

Educational Qualification: Minimum 15 years of full-time education is mandatory. Excellent verbal communication skills with a neutral accent. Strong written communication skills, including proper email etiquette. Effective problem-solving and analytical skills. Strong customer service orientation. Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes. Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools. Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential. Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.