Job Description
Wipro is actively hiring Freshers for Associate positions in Kolkata. Whether you come from a Technical or Non-Technical background, this opportunity offers a strong platform to build your career in an international process while gaining valuable exposure to global clients, professional work environments, and industry-leading practices. As an Associate at Wipro, you will be part of an international process supporting global customers and business operations. The role requires strong communication skills, professionalism, adaptability, and a customer-focused mindset. You will interact with customers, resolve queries, provide support, and contribute to delivering exceptional service experiences while working in a collaborative corporate environment.
Responsibilities
Handle customer interactions professionally and efficiently. Provide support through voice, email, or chat channels as required. Understand customer concerns and deliver accurate resolutions. Maintain high standards of customer satisfaction. Follow organizational processes and quality guidelines. Collaborate with team members and supervisors. Document interactions and maintain records accurately. Meet performance targets and service-level agreements (SLAs). Demonstrate professionalism while interacting with international customers. Continuously improve communication and problem-solving skills.
Requirements
Excellent Verbal Communication. Strong Written Communication. Fluent English Language Skills. Professional Email Writing Skills. Active Listening Abilities. Problem-Solving Skills. Team Collaboration. Customer Service Orientation. Adaptability and Flexibility. Positive Attitude. Time Management. Professional Behavior. Quick Learning Ability. Multitasking Skills. Ability to Work Under Pressure. Process Compliance. Attention to Detail.