Service Desk Role

Zones Off Campus Recruitment is out for Candidates who have completed their graduation. Hiring for the Service Desk role in the Bangalore Location. Interested candidates who fall under the required eligibility criteria can apply through our website. A zone is a distinct area or region set apart for a specific purpose, feature, or characteristic. Zones follows a selective hiring process and does not mass-hire. Shortlisting is competitive.

Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email. Provide core IT support to global clients in a 24/7 rotational shift environment. Troubleshoot and configure desktop hardware, peripherals, and mobile devices. Perform remote diagnostics and guide users through problem-solving steps. Install, configure, and troubleshoot operating systems (primarily Windows) and software applications. Create and document real-time tickets, ensuring tasks are completed within defined SLAs. Escalate unresolved issues to higher-level support as needed. Maintain accurate logs of issues, resolutions, and customer interactions. Suggest improvements to procedures and knowledge base articles based on customer feedback. Demonstrate a solid understanding of computer systems and basic technical issue resolution.

Any graduate can apply. 0-0.6 months experience in IT Support. No official backlog criteria mentioned; candidates with strong fundamentals and project work are usually preferred. Must communicate effectively within a team using chat platforms like Microsoft Teams and Skype. Deliver excellent customer service with strong communication and multitasking skills.