Support Specialist

Weekday Work From Home Hiring For Support Specialist. Freshers are eligible to apply for the job role. Weekday is an AI-powered recruiting platform that automates candidate sourcing and hiring. Responsibilities include responding to customer inquiries via phone, email, chat, and other communication channels; resolving customer complaints and providing appropriate solutions within defined timelines; maintaining accurate records of customer interactions and follow-up actions; coordinating with internal teams to address customer concerns and ensure timely resolution; delivering a high level of customer satisfaction through professional and empathetic communication; and meeting quality and productivity benchmarks set by the organization.

Respond to customer inquiries via phone, email, chat, and other communication channels. Resolve customer complaints and provide appropriate solutions within defined timelines. Maintain accurate records of customer interactions and follow-up actions. Coordinate with internal teams to address customer concerns and ensure timely resolution. Deliver a high level of customer satisfaction through professional and empathetic communication. Meet quality and productivity benchmarks set by the organization. Strong interpersonal skills. Ability to multitask and prioritize effectively. Positive attitude and willingness to learn.

Graduate in any discipline. Excellent verbal and written communication skills in English. Strong customer service orientation and problem-solving abilities. Ability to work in a fast-paced environment. Basic computer proficiency and familiarity with CRM tools is an added advantage. Willingness to work in night shifts and rotational week-offs.