Tech Support (L1/L2)

The demand for skilled Tech Support Engineers with SQL, ETL, and Python expertise continues to grow as organizations increasingly rely on data-driven applications and enterprise support operations. If you have 2–4 years of experience and are looking to build your career with a globally recognized digital engineering company, Nagarro has an exciting opportunity for you. The company is hiring Tech Support (L1/L2) professionals for its Pune office. This role is ideal for candidates experienced in SQL, Python, ETL operations, Microsoft Excel, job monitoring, incident management, and dashboard enhancements. If you enjoy troubleshooting production issues, analyzing data, and collaborating with cross-functional teams, this opportunity is definitely worth considering.

Monitor and manage ETL workflows. Write and optimize SQL queries. Monitor scheduled production jobs. Troubleshoot application issues. Resolve incidents within SLA timelines. Coordinate with development and infrastructure teams. Analyze root causes of production issues. Track support tickets and customer requests. Update stakeholders on issue resolution. Make small enhancements to Tableau or Power BI dashboards.

SQL (Medium to Advanced Queries). Python. ETL Operations. Microsoft Excel. Incident Management. Job Monitoring. Tableau (Basic Enhancements). Power BI (Basic Enhancements). Data Analysis. Ticket Management.